Article 1: Definition

1. Bank: means Joint Development Bank Limited or JDB.
2. Card owner: means main cardholder and additional cardholder as issued by the Bank.
3. Guarantor: is a person who agrees to pay all card debt on behalf of the card owner.
4. ATM means Automated Teller Machine.
5. EDC (card transaction machine) means Electronic Data Capture Machine for electronic transaction service.
6. International Card means electronic card for cash payment such as: Visa Debit, Visa Credit, UPI Debit, UPI Credit and other type of card issued by the Bank.
7. 3D secure (3 Domains secure) is fully verified by Visa and subject to secure your online transactions;
8. OTP (One-Time Password) service provided by Joint Development Bank will be sent to your email address or mobile phone number already registered in the bank system via Mail or SMS.
9. Debt Statement means invoice to cardholder for repayment to the Bank in accordance with terms and conditions and parties agreed as prescribed in this Agreement.
10. Main card is a card issued by the Bank to the cardholder, cardholder hereafter call “Main card owner”.
11. Additional card is a card issued by the Bank to other person requested by main card owner, additional cardholder hereafter call “Additional card owner”.
12. UPI PAYROLL means UPI DEBIT issued by the Bank to individual, legal entities and organizations who need to pay their salary through bank account that linked to an international card in order to withdraw cash and purchase goods.
13. JDB Yes means the electronic financial service issued by the bank using a smart phone connected to the internet which can check the card balance, temporarily suspend the use of card and reactive the card when the cardholder need to use or monitor the transaction of the international card.

Article 2: Objective

1. The Card owner desires to use the card from the Bank in order to use for payment according to the type of card as provided in the registration form as attached here to and it is a part of this Agreement and customer agrees to perform in accordance with this Agreement, bank regulation and rule of International card Center and state law and regulations.
2. The Bank agrees to issue card to the card owner under the terms and conditions of this Agreement.

Article 3: Main and Additional Card

1. The main card is able to request for issuing additional card at a maximum one card only. In the event of security by a company, the additional card cannot be issued (the Bank is not authorized to issue additional card);
2. Main card owner and additional card shall use and make the same transaction, such transaction will appear at the same debt statement and will be only delivered to the main card owner;
3. Main card owner agrees and takes responsible for all transaction appear in the debt statement of the Bank and such debt is the card owner’s debt to be repaid to the Bank whatever the transaction have been accrued from main or additional card;
4. In the event of termination additional card and main card owner shall request the Bank for termination in writing;
5. If the main card owner desires to terminate his/her card the additional card will be terminated together;
6. Using card by main card owner and additional card owner shall be strictly performed under the terms and conditions of this Agreement and the rule of International Visa Center or UnoinPay International (UPI).

Article 4: Interest rate, Fees and Card Use

1. Goods and services payment: at the due date, if the card owner pays all outstanding debts at the end of month the Bank will not calculate the interest occurred on transaction;
2. If the card owner has not been paid as described in the debt statement or settle only a part of debt balance at end of month, the Bank will calculate all interests due and continue calculating such interest until card owner has paid all outstanding debts;
3. Upon the card owner received debt statement or the card shall come to get the debt statement with the Bank, the card owner shall take responsibility for all transactions;
4. Card owner agrees to pay the fee for delay of payment to the Bank according to the terms at each period. If the card owner is unable to pay at the due period as described in the debt statement, the card owner agrees to pay fee to the Bank for cash withdrawn by card in accordance with the regulation of the Bank;
5. Using a debit card the card owner must accept the exchange rate and the difference that occurs according to the international card usage conditions when using the said debit card.

Article 5: Payment

1. Debt payment shall include: annual fee, interest and delay fee, cash withdraw fee, cash transaction, goods and services payment occurred daily those transferred to the Bank system;
2. Any transaction use correctly pin code (PIN) and the maintained signature of card owner carrying of cash withdrawal or goods and services payment;
3. When making an online transaction that requires OTP, the card owner must then enter your OTP to complete your transaction on the page of your device’s screen when transacting online, registration for OTP service is not required. If the card owner is not able to enter the OTP, or authentication via this service fails, the merchant might not accept your card for this transaction. The Bank is not responsible for the rejection by such merchant to accept your card payments on the base conditions as follows:
   • The card owner agrees to provide necessary data required for transaction authorization process in the use of this OTP service;
   • The card owner authorize the Bank to request from a third party as specified by the Bank, including the customer credit agency and other customer reporting agencies concerning financial standing of the card owner and credit card that will be used for this service.
4. If the card owner uses the card for order goods or services, but the use and cancel has not been made or the order cannot be cancelled, the goods owner or service provider has the right to claim goods and service fee from the card owner based on the price agreed plus other related fee (if any);
5. The Bank will send debt statement notice to the card owner every month, the card owner shall check and pay according to the statement, the card owner has obligate and duty to pay debt using card and when it is due of every month the card owner shall have adequate money in the account for the credit card fee and other terms and rule in this agreement;
6. Upon the receiving debt statement notice (for credit card), if it is the statement the card owner shall check or monitor by her/himself if any unsatisfied the person on the debt statement notice, the card owner must notify the Bank and make a writing notice within 07 days. If the card owner does not settled the issue during such period, the Bank shall understand that the debt statement is agreed and accepted.

Article 6: Rights and Duties of Card Owner

1. The card owner has the right to pay in cash for goods, services payment and any transaction at any places that EDC available or by ATM for cash withdrawal, but it must be at the terms and conditions made with the Bank;
2. The card owner has the right to select the method of payment to the Bank in cash or request the Bank to deduct automatically from saving account opening with the Bank for debt payment (if any);
3. The card owner shall obtain card by her/himself or assign in writing to other person and such assignment shall be deemed the card owner obtained card by her/himself;
4. Up on receiving the card owner shall immediately input his/her own signature on the reverse side of card;
5. When use the card for cash withdrawal, services payment by EDC, the card owner shall sign on the receipt: the same signature on the reverse side of card, except the transaction via telephone, internet or any transaction no required signature of card owner;
6. The card owner has the right to maintain and keep in safe of PIN and 3 digit numbers (CVV2) written in the reverse side of card and shall strictly not provide to the other person direct or indirect way. Card owner acknowledged that there is a risk for using of card stolen information by the other person and the card owner agrees to accept the responsible for all completed transaction whether action by card owner or other person; the card owner shall use card properly in accordance with the rule of Bank, Inte...
7. Transfer, assign code number of card to other person is strictly prohibited;
8. The card owner agrees to keep his/her security information confidential, such as the card number, personal information that has been used in the service. If disclosed or allowed others to use the security information, the card owner must be responsible for claims, losses and other consequences that occur in connection with all transactions that occur from the use of this service and all activities that occur by using the card owner's security information;
9. The card owner must register to use JDB YES, SMS Banking services to ensure safety in using the card and not to be able to check the transaction of cards issued by the Bank. The card owner must suspend the use of the card through JDB YES when not using the card in order to prevent card information theft, in the event that the card owner does not suspend the use of the card in JDB YES, If there is a card usage that the card owner does not use by him/herself, the card owner must be responsible for all t...
10. In case it is necessary to use a higher limit or number of item per transaction per day than JDB initially approved, the card owner can contact Services Counter to propose to JDB for consideration on a case-by-case basis;
11. In the event that there is an abnormality in the use of card, the card owner must notify the Bank immediately.

Article 7: Rights and Duties of Bank

7.1 Rights and Duties of Bank

• Request card owner to pay debt according to the transactions occurred by using of card, interests, fees each month not later than due date provided for in the debt statement notice. In case of card owner is unable to debt in accordance to the rule of Bank, the Bank shall have the right to deduct from account or collateral of card owner or the guarantor without authorization and the card owner or the guarantor has no any right to claim against the Bank;
• The Bank has the right to change in conditions to use the card, limit, terminate using of card without prior notice to the card owner, in case the bank has seen a necessary to reserve its right and benefit or of the card owner;
• The Bank shall comply with all regulations on the issuance of card, conditions of use, to ensure the rights of the card owner under this Agreement and to keep confidential information of the card owner;
• In the case of the card owner does not collect the card at the Bank after 30 days from the card issuance date, the Bank shall have the right to terminate the card and all related fees will not be reimbursed;
• Resolves the issue of the card owner request in writing from card owner in relation with the use of card such as damaged, stolen and others related.

7.2 The exclusion of liability of Bank

• In the case of information transmission management system and by any reasons beyond the control of the Bank;
• Be exempted for responsible of all cases impact to honors, reputation, trust of the card owner regarding returning card or requesting to return card;
• The Bank will not take responsible for delivery of goods, goods quality or services paying by the card and the Bank has the right to deduct money from card owner’s account according to the cost of transaction, although such goods and services whatever receiver or service using;
• The OTP service can be used only for transactions at the merchants that enable 3D Secure facilities which verified by Visa, the card owner fully understands that by using this OTP service, it will not, in any way, mean that the Bank recommends certain merchants, whether these merchants require the use of OTP or not. The Bank does not verify the merchant identities or the quality of goods and services they provide. The Bank shall not be liable for any loss or damage to your data, software, computer, ...
• To be used for download for this service (including, without limitation to the website);
• Closing credit card guarantee account cannot be closed immediately, must wait 45 days after the card closing date;
• In the case card is used beyond the limit caused by a technical error, in any case, it is considered that the card owner acknowledges and agrees to pay the transaction to the Bank.

Article 8: Change of card, Issuing new card and cancellation of card

1. Loss of card or request to change new card, the card owner shall notify the Bank in order to issue new card, the fee will be paid by the card owner in accordance with the rule of Bank issues time to time;
2. Before expiration date, the bank will give notice by calling or email or message to the card owner in order to certify the need for continue using or not using of card within 10 days, in case of contacting card owner is unsuccessful or no response from the card owner. In case of card still valid, but the card owner wish to stop using such card he/she shall inform in writing to the Bank and return the existing card to the Bank;
3. When using of card and according to the regulation of Bank, all outstanding debt balance up to the date of stop using and all transaction occurred from card shall become debt until due date of card and the card owner shall pay in full amount and shall be deemed that the card use has not been terminated;
4. The Bank has right to block card, impose of using card to be as below:
   • After 30 days from the due date of payment, but the card owner has not paid in part and pay of debt that does less than amount described in the debt statement notice issued by the Bank;
   • The card owner uses the card not been approved by the Bank according to the terms and conditions of Agreement;
   • The card owner violates and the using of card is breach the law impacts on the use of card and related to infringement and risk management;

Article 9: In case of loss, be stolen, card number and PIN has known by the other person shall perform as follows

The card owner shall inform the Card Center Department, any branch or service units of the JDB where located nearby or call hotline at number 1499 in order to block the card, and then written notice shall be sent to the Bank with the information such as: name of card owner, bank account, place of loss, date of card expiration, ID card/passport and contact number. In case of found the card shall be returning to the Bank in order to destroy. If there is any transaction occurred before the Bank has rece...

Article 10: Amendment

1. The Bank shall immediately notify to the card owner due to the amendment of article, terms and condition of this Agreement;
2. If the amendment cannot be agreed by the card owner, the card owner is entitled to cancel the use of card. If the card owner desires to continue using of card after the Agreement has been amended; this can be considered excepting the amendment by the card owner.

Article 11: Dispute Resolution

1. This Agreement shall be governed by the laws of Lao PDR and regulations in relation to the issuing of card, using, debit and international credit card payment;
2. If any dispute shall arise, the Parties shall cooperate to reach an amicable resolution. If this fails or, the Parties have been unable to resolve the dispute, either Party may submit the dispute to the court under the justice procedures of Lao PDR for resolution of such dispute;
3. The Bank hereby reserves all of its rights and remedies at law to propose proceedings against the card owner or guarantor according to the legal process in the Lao PDR or abroad.

Article 12: Effective

This agreement is made in one (1) original copy which shall be kept by JDB, the Parties have reviewed, read, understood and accepted all details and confirmed the correctness, and the Parties hereby execute and agree to the terms and conditions of this Agreement. This Agreement is effective from the date of signature onward.